F.A.Q.

Q: Why should I make an account?

A: Making an account is optional, but highly recommended. This information is private, and stays on file for your use. It allows you to keep track of your orders and makes check out faster and easier each time you shop.

 

Q: Where can I view my order status, and past orders?

A: Simply log in to your account, and you can access your orders to check its status.

 

Q: How do I enter coupon codes?

A: On occasion we have sales or special promotion codes. To use any of these types codes, click on Shopping Cart in upper right hand corner and enter the code in the coupon field.

 

Q: Do I have to order online?

A: No. We welcome you to visit our showroom at 2249 W. 111th Street Chicago, Illinois 60643.

 

Q: How can I pay for my order?

A: We use Shopify Payments and Afterpay North America as our payment processors. All major credit cards are accepted.

 

Q: Is it safe to order online?

A: You can be assured that shopping with The Beauty Chamber Boutique is completely safe. We use Shopify Payments and Afterpay North America, two of the top secure payment processors available. We do NOT process orders via telephone.

 

Q: How do I know that you have received my order?

A: Once you've placed your order, you will receive an order confirmation email or text, depending on what contact information you provided us, which will contain your order number. Once we have processed your order, you will receive a shipping confirmation email or text message with your tracking number.

 

Q: Can I make changes to my order?

A: Unfortunately, once you've placed your order, it is not possible to amend any details. Orders cannot be changed or updated once they are placed as this may delay processing. If you'd like to add another item to your order, please place a new order for the item.

 

Q: Can I cancel my order?

A: To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

 

Q: Can I track my order?

A: You will receive an email or text message depending on what contact information that you’ve provided, with your tracking number and information. Once your order has shipped, give USPS.com at least a day to update their shipping info.

 

Q: What should I do if I did not receive my order?

A: The Beauty Chamber Boutique is not responsible for lost or stolen packages. Customers must contact USPS.com and file a claim.

 

Q: What should I do if I receive an incorrect item?

A: We’re sorry to hear that you've received an incorrect item. Please send us an email to hello@thebeautychamberboutique.com with your order number, the full name/title of the item you were supposed to receive, a picture of item received and any further details of the problem within two days of delivery. We will work with you to resolve this.

 

Q: Can I exchange an item?

A: We do not accept exchanges at this time, you can return an applicable item if the item you purchased is defective. Manufacturer defects are highly unlikely as we only work with reputable vendors that make high quality products. If however you receive a defective item, please contact us with details of the product and the defect at hello@thebeautychamberboutique.com within two days of delivery. You can return the item you consider defective and upon receipt of the returned product we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price and shipping if applicable, using the original method of payment.

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